Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms," "T&C," or "Agreement"), including the incorporated Privacy Policy here, constitute the entire, final, and legally binding agreement between you ("User," "you," or "your") and TicketToKB ("we," "us," "our"), operating the TicketToKB platform and website (collectively, the "Service") at tickettokb.com.

ACCESSING, BROWSING, REGISTERING FOR, OR USING ANY PART OF THE SERVICE INDICATES YOUR IRREVOCABLE ACCEPTANCE OF AND AGREEMENT TO BE BOUND BY ALL OF THESE TERMS AND THE PRIVACY POLICY. IF YOU DO NOT UNCONDITIONALLY AGREE TO ALL OF THESE TERMS, YOU HAVE NO RIGHT TO USE THE SERVICE AND MUST IMMEDIATELY CEASE ALL USE THEREOF.

If you are using the Service on behalf of an organization, you represent and warrant that you possess the full legal authority to bind that organization to these Terms, and you hereby agree to these Terms on behalf of that organization. Any reference to "you" includes such organization.

2. Service Description; Modifications

TicketToKB provides an online platform offering features including AI-assisted processing and generation related to Jira issues, aimed at facilitating knowledge base creation or similar documentation tasks. The Service is provided "AS IS" and is subject to modification, suspension, or discontinuation, in whole or in part, at any time, in our sole and absolute discretion, with or without notice. Features available may differ based on the Subscription Plan selected (e.g., Basic vs. Pro vs. Enterprise). We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service or any part thereof. We have no obligation to provide maintenance, support, updates, or enhancements to the Service, except as may be explicitly stated for a paid Subscription Plan.

3. Eligibility and User Responsibility

You represent and warrant that you are at least 18 years old (or the minimum legal age in your jurisdiction to form a binding contract and consent to data processing, if older) and possess the legal capacity and authority to enter into this Agreement. You are solely responsible for ensuring that your use of the Service, including the processing of any Jira Content, complies with all laws, rules, and regulations applicable to you in your jurisdiction and your organization's policies. The right to access the Service is revoked where this Agreement or use of the Service is prohibited by law or internal policy.

4. User Accounts

• Registration Accuracy: You agree to provide truthful, accurate, current, and complete information during registration and to maintain and promptly update such information. Providing false or outdated information is a material breach of these Terms.
• Security Obligation: You are solely and entirely responsible for maintaining the confidentiality and security of your account credentials (password, API keys, OAuth tokens, etc.). Account sharing is strictly prohibited. You are solely responsible for all activities that occur under your account, whether authorized by you or not. You must notify us immediately at support@tickettokb.com of any suspected or actual unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to comply with these security obligations.
• Account Suspension/Termination: We reserve the right to suspend or terminate your account immediately, without notice, if we suspect, in our sole discretion, any breach of these Terms, security compromise, violation of acceptable use, non-payment, or activity that may harm the Service or other users.

5. Prohibited Conduct

Your license to use the Service is strictly conditional upon your adherence to these Terms. You expressly agree you will NOT, and will not permit any third party to:

• Engage in any activity that violates any applicable local, state, national, international, or other law or regulation (including, without limitation, GDPR, intellectual property laws, data privacy laws, and export control laws).
• Post, upload, transmit, process, or distribute any content (including Jira Content or instructions leading to Generated Content) that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable, or that infringes any third party's rights (including privacy and intellectual property rights).
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
• Submit false, misleading, or inaccurate information to us or through the Service.
• Transmit any viruses, worms, defects, Trojan horses, malware, spyware, or any other items of a destructive or disruptive nature.
• Engage in spamming, phishing, harvesting, scraping, data mining, or sending unsolicited communications.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server(s) on which the Service is stored, or any server, computer, or database connected to the Service or used by third-party providers (like LLMs or Jira).
• Reverse engineer, decompile, disassemble, decipher, or otherwise attempt to derive the source code for the Service or any related technology.
• Use the Service for competitive analysis, to build a competing product or service, or copy any features, functions, or graphics of the Service.
• Use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents without our express prior written consent.
• Place an unreasonable load on our infrastructure or the infrastructure of our third-party providers (including excessive API calls or generation requests beyond reasonable use patterns or plan limits).
• Violate the security of the Service or attempt to probe, scan, or test the vulnerability of a system or network.
• Use the Service for any purpose other than its intended purpose (facilitating documentation/knowledge base creation from Jira issues), as determined solely by us.
• Circumvent or attempt to circumvent Generation Limits or other plan restrictions.

Any violation of these rules may result in immediate termination of your access to the Service without notice and without refund, and may subject you to civil or criminal liability.

6. Content Rights and Licenses

• Your Jira Content: You retain ownership of your pre-existing intellectual property rights in your Jira Content. However, by submitting Jira Content to the Service, you grant us (and our necessary third-party providers like LLM providers and hosting services) a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify, adapt (e.g., for technical processing or formatting), communicate, process, and distribute such Jira Content solely for the limited purposes of operating, providing, securing, troubleshooting, and improving the Service for you, and developing new related features. You represent and warrant you have all necessary rights (including from your organization and any individuals whose data is in the Jira Content) to grant this license and that your Jira Content and its processing via the Service do not violate any third-party rights or applicable laws (including data protection laws). You are solely responsible for your Jira Content and ensuring it is suitable for processing by AI models.
• Generated Content: Subject to your compliance with these Terms and your ownership of the underlying Jira Content, you are granted ownership of the specific text output (Generated Content) created for you by the Service during your paid subscription term. However, you acknowledge that:
  • Due to the nature of machine learning, Generated Content may not be unique and the Service may generate the same or similar output for other users or for us.
  • Ownership of Generated Content does not grant you any rights in the underlying AI models, algorithms, or the Service itself, which remain our exclusive property or that of our licensors.
  • You are solely responsible for reviewing, editing, and validating the accuracy, appropriateness, and legality of any Generated Content before use or publication, and ensuring it does not infringe third-party rights.
• Our Content and IP: The Service and all materials therein or transferred thereby, including, without limitation, software, AI models (as developed or fine-tuned by us), images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all Intellectual Property Rights related thereto (excluding your Jira Content and your rights in Generated Content as specified above), are the exclusive property of TicketToKB and/or licensors. Except as explicitly provided herein (namely the license to use the Service and ownership of specific Generated Content), nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights. We grant you only a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service strictly for your internal business or personal purposes, subject to these Terms and your chosen Subscription Plan. All rights not expressly granted are reserved by us.
• Feedback: If you provide us with any feedback, suggestions, improvements, or feature requests ("Feedback"), you hereby grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, incorporate, exploit, and otherwise commercialize such Feedback in any manner, without restriction and without any obligation or compensation to you. Feedback is provided voluntarily and will be treated as non-confidential.
• Copyright Policy: We respect intellectual property rights. If you believe your copyright has been infringed by the Service or content hosted on it, please contact us at support@tickettokb.com with relevant details.

7. AI Features Disclaimer

The AI-powered generation features of the Service (e.g., utilizing LLMs) are provided for convenience to assist in transforming Jira Content.

• NO GUARANTEES: AI-GENERATED OUTPUT (GENERATED CONTENT) IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OR GUARANTEES OF ACCURACY, COMPLETENESS, RELIABILITY, SUITABILITY, APPROPRIATENESS, FACTUAL CORRECTNESS, OR AVAILABILITY. IT MAY CONTAIN ERRORS, INACCURACIES, BIASES, HALLUCINATIONS, OR BE OUTDATED. IT MAY NOT REFLECT ACTUAL EVENTS OR ACCURATE INFORMATION FROM YOUR JIRA CONTENT.
• USE AT YOUR OWN RISK: YOU ARE SOLELY RESPONSIBLE FOR EVALUATING, REVIEWING, EDITING, AND VALIDATING THE ACCURACY AND APPROPRIATENESS OF ALL GENERATED CONTENT BEFORE ANY USE OR RELIANCE. DO NOT RELY ON GENERATED CONTENT FOR CRITICAL DECISIONS, AS A SOLE SOURCE OF TRUTH, OR AS A SUBSTITUTE FOR HUMAN REVIEW OR PROFESSIONAL ADVICE.
• NO LIABILITY: WE EXPLICITLY DISCLAIM ANY AND ALL LIABILITY FOR ANY LOSS OR DAMAGE (INCLUDING REPUTATIONAL HARM, DATA BREACHES, OR FINANCIAL LOSS) ARISING FROM OR RELATED TO YOUR USE OF, OR RELIANCE ON, AI FEATURES OR THEIR GENERATED CONTENT.
• Input Sensitivity: Be mindful of the Jira Content you submit for processing. Do not submit sensitive personal data, confidential information, or regulated data unless you have confirmed the security and privacy implications with us and the relevant third-party LLM provider, and have the necessary consents and legal basis to do so.
• Usage Limits: Access to AI features is strictly subject to the Generation Limits of your Subscription Plan and may also be subject to fair use policies determined at our sole discretion, even within paid tiers, to prevent abuse or excessive load on shared resources.

8. Third-Party Services and Links

The Service integrates with or relies upon third-party services (e.g., Stripe for payments, PostHog for analytics, Atlassian/Jira for core functionality, LLM Providers for generation, potentially NextAuth providers for login, Google reCAPTCHA for security, Vercel for hosting, Resend for email). Your use of these third-party services may be subject to their respective terms and conditions and privacy policies. YOUR USE OF THIRD-PARTY SERVICES IS ENTIRELY AT YOUR OWN RISK. WE ARE NOT RESPONSIBLE OR LIABLE IN ANY MANNER FOR: (A) THE AVAILABILITY, ACCURACY, SECURITY, OR FUNCTIONALITY OF THIRD-PARTY SERVICES/LINKS; (B) THE CONTENT, PRODUCTS, OR SERVICES ON OR AVAILABLE FROM SUCH THIRD PARTIES; (C) THEIR DATA HANDLING PRACTICES OR COMPLIANCE; OR (D) ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTIES. WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR ANY THIRD-PARTY SERVICES.

9. Subscription Plans, Fees, Payment, Taxes

• Plans & Features: Service features and Generation Limits depend on the Subscription Plan (e.g., Basic, Pro, Enterprise) as defined in src/config/plans.ts and described on our website/pricing page. Descriptions are subject to change. We may offer a limited free tier or trial period at our discretion, which can be modified or discontinued at any time without notice.
• Fees: You agree to pay all applicable fees for your chosen paid Subscription Plan, plus all applicable taxes (including VAT or similar taxes). Prices listed on our website are subject to change with prior notice (e.g., 30 days).
• Billing & Auto-Renewal: Paid subscriptions are billed in advance on a recurring basis (e.g., monthly or annually) via Stripe. SUBSCRIPTIONS AUTOMATICALLY RENEW FOR SUCCESSIVE PERIODS OF THE SAME DURATION AS THE INITIAL TERM UNLESS CANCELLED BY YOU VIA YOUR ACCOUNT SETTINGS OR BY CONTACTING US AT support@tickettokb.com BEFORE THE END OF THE THEN-CURRENT BILLING CYCLE.
• Payment Authorization: By subscribing to a paid plan, you authorize recurring charges to your designated payment method via Stripe. You must provide and maintain accurate, complete, and current billing and payment information.
• Payment Issues: Failure to make timely payment may result in immediate suspension or termination of access to paid features. You are responsible for any fees (including bank or Stripe processing fees) associated with failed payments, chargebacks, or insufficient funds. We reserve the right to charge you reasonable recovery costs incurred due to chargebacks initiated by you.
• Taxes: You are solely responsible for identifying and paying all applicable taxes, duties, levies, or similar governmental assessments, including value-added, sales, use or withholding taxes, associated with your purchase or use of the Service ("Taxes"). Our fees are exclusive of Taxes unless explicitly stated otherwise. If we are legally obligated to collect or pay Taxes for which you are responsible, the appropriate amount will be invoiced to and paid by you, unless you provide us with a valid tax exemption certificate authorized by the appropriate taxing authority.
• Generation Limits: Paid plans include specific Generation Limits per month/billing cycle. Usage is tracked based on generation requests initiated. Unused generations typically do not roll over unless explicitly stated otherwise for a specific plan. Exceeding Generation Limits may result in the inability to perform further generations until the next cycle begins, or may require upgrading your plan. We reserve the right to implement technical measures to enforce these limits.

10. EU Consumer Rights (Withdrawal) and STRICT Refund Policy

• Statutory Right: Consumers residing in the European Union generally have a statutory right to withdraw from distance contracts for digital services within 14 days of concluding the contract, without giving any reason.
• IMMEDIATE PERFORMANCE & EXPRESS WAIVER OF WITHDRAWAL RIGHT: THE TICKETTOKB PAID SUBSCRIPTION PLANS PROVIDE IMMEDIATE ACCESS TO THE ENHANCED FEATURES AND GENERATION LIMITS OF THE DIGITAL SERVICE UPON SUCCESSFUL PAYMENT AND ACTIVATION. THEREFORE, DURING THE CHECKOUT AND SUBSCRIPTION PROCESS, YOU WILL BE REQUIRED TO: (1) PROVIDE YOUR PRIOR EXPRESS CONSENT TO BEGIN THE PERFORMANCE OF THE SERVICE (I.E., GRANTING ACCESS TO THE PAID FEATURES AND LIMITS) IMMEDIATELY, BEFORE THE 14-DAY WITHDRAWAL PERIOD EXPIRES; AND (2) EXPLICITLY ACKNOWLEDGE THAT BY GIVING THIS CONSENT AND RECEIVING IMMEDIATE ACCESS TO THE SERVICE, YOU IRREVOCABLY LOSE YOUR STATUTORY RIGHT OF WITHDRAWAL UNDER EU CONSUMER LAW. IF YOU DO NOT PROVIDE BOTH THIS EXPRESS CONSENT AND THIS ACKNOWLEDGEMENT, YOUR PAID SUBSCRIPTION CANNOT BE COMPLETED. Confirmation of your consent and acknowledgement, and the resulting loss of the withdrawal right, will be provided to you (e.g., in the confirmation email or on your account page).
• STRICT NO-REFUND POLICY: SUBJECT ONLY TO THE LIMITED CIRCUMSTANCE WHERE MANDATORY APPLICABLE LAW (SUCH AS CERTAIN EU CONSUMER GUARANTEES REGARDING CONFORMITY OF DIGITAL SERVICES THAT CANNOT BE WAIVED) REQUIRES A REFUND, AND PROVIDED THE STATUTORY RIGHT OF WITHDRAWAL HAS BEEN VALIDLY LOST AS DESCRIBED ABOVE, ALL FEES PAID FOR SUBSCRIPTION PLANS ARE FINAL, NON-CANCELABLE DURING THE BILLING CYCLE, AND STRICTLY NON-REFUNDABLE. WE PROVIDE NO REFUNDS OR CREDITS FOR ANY REASON, INCLUDING BUT NOT LIMITED TO: PARTIAL USAGE PERIODS; CANCELLATION MID-CYCLE; FAILURE TO CANCEL BEFORE AUTO-RENEWAL; LACK OF USE; DISSATISFACTION WITH THE SERVICE OR GENERATED CONTENT; CHANGES TO THE SERVICE; OR TERMINATION OF YOUR ACCOUNT (WHETHER INITIATED BY YOU OR US).

11. EXTREME DISCLAIMER OF WARRANTIES

THE SERVICE (INCLUDING ALL CONTENT, FEATURES, AI OUTPUT/GENERATED CONTENT, AND THIRD-PARTY INTEGRATIONS) IS PROVIDED STRICTLY ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS. TO THE ABSOLUTE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TICKETTOKB (AND ITS AFFILIATES, SUPPLIERS, PARTNERS, AND LICENSORS) EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, COMPLETENESS, RELIABILITY, SECURITY, TIMELINESS, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.

WE MAKE NO WARRANTY, REPRESENTATION, OR GUARANTEE THAT THE SERVICE: (A) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (C) WILL BE ACCURATE, RELIABLE, COMPLETE, LEGAL, OR SAFE (THIS APPLIES ESPECIALLY TO AI-GENERATED CONTENT); (D) OR THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED.

WE DISCLAIM ALL LIABILITY FOR ANY HARM TO YOUR COMPUTER SYSTEM, LOSS OR CORRUPTION OF DATA (INCLUDING JIRA CONTENT OR GENERATED CONTENT), OR OTHER HARM THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE SERVICE. YOU USE THE SERVICE AND ANY INFORMATION OR CONTENT OBTAINED THROUGH IT (INCLUDING GENERATED CONTENT) AT YOUR OWN SOLE RISK AND DISCRETION.

(Note for Consumers: These disclaimers do not exclude or limit liability for lack of conformity or other liabilities that cannot be excluded under mandatory consumer protection laws applicable in your jurisdiction, such as those in the EU/Spain.)

12. SEVERE LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TICKETTOKB (INCLUDING ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS) BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR DAMAGES OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR YOUR ACCESS TO, USE OF, OR INABILITY TO USE, THE SERVICE OR ANY CONTENT (INCLUDING GENERATED CONTENT) OBTAINED THEREFROM, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, STATUTE, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

UNDER NO CIRCUMSTANCES WILL TICKETTOKB BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE, YOUR ACCOUNT, OR THE INFORMATION CONTAINED THEREIN (INCLUDING JIRA CONTENT OR GENERATED CONTENT).

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU (AND ANY PARTY CLAIMING THROUGH YOU) FOR ANY AND ALL CLAIMS, LOSSES, COSTS, OR DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE, REGARDLESS OF THE FORM OF ACTION OR LEGAL THEORY, IS STRICTLY LIMITED TO THE GREATER OF: (A) THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO US FOR THE SPECIFIC SUBSCRIPTION PLAN TO WHICH THE CLAIM RELATES DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE THE FIRST EVENT GIVING RISE TO THE LIABILITY OCCURRED, OR (B) ONE HUNDRED EUROS (€100.00). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT.

YOU ACKNOWLEDGE AND AGREE THAT THE DISCLAIMERS OF WARRANTIES (SECTION 11) AND THESE LIMITATIONS OF LIABILITY (SECTION 12) ARE ESSENTIAL AND REASONABLE ALLOCATIONS OF RISK BETWEEN YOU AND US, REFLECTED IN THE PRICING, AND FORM A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN THE PARTIES, WITHOUT WHICH WE WOULD NOT BE ABLE TO PROVIDE THE SERVICE ON THE CURRENT TERMS.

(Note: These limitations do not apply to liability resulting from our gross negligence or willful misconduct, liability for death or personal injury caused by our negligence, or any other liability which cannot be lawfully excluded or limited under mandatory applicable law in your jurisdiction, such as specific provisions under Spanish/EU law.)

13. Broad Indemnification

You agree, at your sole expense, to fully defend, indemnify, and hold harmless TicketToKB (and its respective affiliates, subsidiaries, officers, directors, employees, contractors, agents, suppliers, licensors, successors, and assigns) from and against any and all claims, actions, suits, proceedings, demands, damages, obligations, losses, liabilities, settlements, judgments, fines, penalties, costs, debt, and expenses (including but not limited to all reasonable attorneys' fees and legal costs) arising from or related to: (a) your access to, use, or misuse of the Service; (b) your Jira Content or Generated Content, including any claim that such content infringes or violates any third-party right (including intellectual property, privacy, publicity, or other proprietary rights) or any applicable law; (c) your violation of any term of this Agreement (including the Privacy Policy); (d) your violation of any applicable law, rule, or regulation; (e) your violation of any third-party right; (f) any negligence or willful misconduct by you or anyone accessing the Service using your account; or (g) any dispute between you and any third party (including Atlassian or your organization). This indemnification obligation will survive the termination of this Agreement and your use of the Service. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses. You may not settle any claim subject to indemnification without our prior written consent.

14. Termination Rights

• Our Right: We reserve the right to, in our sole and absolute discretion, suspend, restrict, or terminate your access to all or any part of the Service at any time, for any reason or no reason, including but not limited to any breach or suspected breach of these Terms, non-payment, security concerns, legal requirements, or prolonged inactivity, with or without prior notice, and without any liability or obligation to you whatsoever (including any obligation for refund, except only as strictly mandated by applicable law).
• Your Right: You may terminate your account and stop using the Service at any time by closing your account through the Service settings (if available) or by contacting us at support@tickettokb.com. Cancellation of paid Subscription Plans is governed by Section 9 and Section 10 and is effective at the end of the current paid billing cycle.
• Effect of Termination: Upon termination for any reason, all licenses and rights granted to you under these Terms will immediately cease. You must immediately cease all use of the Service. We have no obligation to retain or return your Jira Content or Generated Content after termination (subject to our data retention policies outlined in the Privacy Policy and applicable law like GDPR). We may delete such content permanently. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions (Section 6), disclaimers (Section 11), limitations of liability (Section 12), indemnification (Section 13), governing law and dispute resolution (Section 16), and miscellaneous provisions (Section 17).

15. Changes to Terms

We reserve the exclusive right to modify, amend, or replace these Terms at any time in our sole discretion. We will indicate changes by updating the "Last Updated" date at the top of these Terms. For material changes, we may, at our discretion, provide additional notice (such as via email to your registered address or through an in-Service notification), but posting the revised Terms on our website (tickettokb.com/terms) constitutes sufficient notice thereof.

It is your sole responsibility to review these Terms periodically for changes. YOUR CONTINUED ACCESS OR USE OF THE SERVICE FOLLOWING THE POSTING OF ANY CHANGES TO THESE TERMS CONSTITUTES YOUR UNCONDITIONAL AND IRREVOCABLE ACCEPTANCE OF THOSE CHANGES. If you do not agree to the revised Terms, your sole and exclusive remedy is to terminate your account and immediately discontinue using the Service.

16. Governing Law and Mandatory Dispute Venue

• Governing Law: This Agreement, and any dispute, claim, or controversy arising out of or relating to it, the Service, its subject matter, or formation (including non-contractual disputes or claims), shall be governed by and construed exclusively in accordance with the internal laws of Spain, without giving effect to any choice or conflict of law provision or rule (whether of Spain or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than Spain. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded. Notwithstanding the foregoing, mandatory consumer protection laws of your EU country of residence that are more favorable to you than Spanish law shall remain applicable if you are an EU consumer.
• Exclusive Venue: You irrevocably agree that the courts located in Madrid, Spain shall have sole and exclusive jurisdiction and venue to adjudicate any dispute, claim, or controversy arising out of or relating to this Agreement or the Service. You hereby consent to the exclusive personal jurisdiction and venue of such courts and waive any objection thereto, including objections based on forum non conveniens. This choice of venue does not prevent consumers residing in the EU from bringing legal proceedings in the courts of their place of habitual residence if and to the extent required by mandatory EU consumer law.
• No Class Actions / Jury Trial Waiver: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN COURT OR ARBITRATION (IF APPLICABLE), WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT, YOU AND TICKETTOKB EACH WAIVE ANY RIGHT TO A JURY TRIAL.
• EU Online Dispute Resolution (ODR): If you are a consumer residing in the EU, you may access the European Commission's Online Dispute Resolution platform here: http://ec.europa.eu/odr. Please note that TicketToKB is not obligated nor willing to participate in ODR proceedings or Alternative Dispute Resolution (ADR) proceedings before a consumer arbitration entity unless required by mandatory law.

17. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy referenced here, constitute the sole and entire agreement between you and TicketToKB regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Service.
• Severability: If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent necessary such that the remaining provisions of the Terms will continue in full force and effect.
• No Waiver: Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of TicketToKB.
• Assignment: You may not assign or transfer this Agreement or any rights or obligations hereunder, whether by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer this Agreement without such consent will be null and void. We may freely assign or transfer this Agreement without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
• Force Majeure: We shall not be liable for any failure to perform or delay in performance of our obligations hereunder due to any cause beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, strikes, shortages of transportation facilities, fuel, energy, labor or materials, or failures of public or private telecommunications networks, hosting providers, or other third-party service failures.
• Relationship of the Parties: No agency, partnership, joint venture, fiduciary, or employment relationship is created as a result of these Terms, and neither party has any authority of any kind to bind the other party in any respect whatsoever.
• Notices: Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by TicketToKB (i) via email (to the address associated with your account); or (ii) by posting to the Service website. Notices to us must be sent via email to support@tickettokb.com with the subject line clearly indicating the purpose (e.g., "Legal Notice"). For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.
• Headings: Section headings used in these Terms are for convenience only and shall not be given any legal import or affect the interpretation of these Terms.
• Language: The governing language of these Terms and all related documents is English. Any translations provided are for convenience only. In the event of any conflict or inconsistency between the English version and any translation, the English version shall prevail.